Building Brand Equity: A Long-Term Business Investment
August 31, 2010 by admin · 2 Comments
Just like a home builds equity, your brand builds equity over time. The process begins with choices on color palette, logo and tagline, and is reinforced over time with careful planning, positioning and consistency.
Many years ago, I worked in marketing research. It was always interesting to see how many consumers could pick out a specific brand or product by its package design or color. Still others could make the connection simply from a font.
When you frame those results within the context of expert branding, the results are actually not all that surprising.
Building Your Signature Brand
Market research studies have consistently proven that consumers often identify a product on a subliminal level by the shape of the package, as well as its color. Consumers are making a note of these things, and they don’t even realize it.
Knowing this, it’s in a marketer’s best interest to begin building a strong brand foundation right out of the gate — one that will build equity for them over time. The shape and color of your packaging, or the font used in your logo can help illustrate the personality of your brand to a customer, and make it immediately recognizable.
My “Good Grief” Moment
Never was brand recognition more apparent to me than the first time I made out a shopping list for my husband. After several items, I was careful to include a short description of the item — including the package size and color.
Did it help him find the noted items? We’ll probably never know. Guys aren’t exactly forthcoming about these things — even if it’s in the name of (marketing) science.
Raise a Glass to Coca-Cola®
Coca-Cola® has used their distinctive contoured bottle for many years; a detail that made the transition from glass to plastic – and this design has even been incorporated into their canned soda by using the curved lines that mimic the contoured bottle. If you were to see an empty plastic soda bottle, and noted that curved contour, most of us would immediately recognize it as a Coke® brand bottle — even if their trademarked red labeling was removed.
I was such a loyal customer that back in my soda-drinking heyday, I could spot a Coca-Cola® cooler in the store from 6 aisles away. Now, that may well be as much a factor of my addiction to the bubbly beverage as it was to their brand equity — but I’ll leave that for you to judge.
Bottom line — you certainly want your image to keep pace with the times, but changing from a long-established or easily recognized package or label can be detrimental.
Gone to the Dogs
Of course we all know that it is important to have a visually attractive product package. This is certainly true in a retail setting – whether you are in a brick-and-mortar, or virtual store. Three Dog Bakery is an excellent example of conveying quality, personality and company mission in a clever and memorable way.
The site, as well as their retail outlets are themed to their market, and feature whimsical cartoon characters. Clever names, such as their Dogalog®, reinforce the brand and create their own language for their products. The website gives detailed information on the company, its founders, the pets that inspired the business, and many projects that the company is involved in – all of which reflect an ongoing commitment to the consumers and the market that they serve.
Even their company phone number reflects a brand building quality that reinforces their market position.
For canine-crazy folks like me, Three Dog Bakery scores high marks not only for their pet-friendly stores, but also for recognizing that pets are members of our family. Peruse the display cases at any of their franchise stores and you’ll quickly discover a selection of canine confections that rival what you may find for yourself at your own local bakery.
Three Dog Bakery’s retail products feature distinctive kraft, green, orange and purple packaging, signature typestyle, and whimsical dog imagery. When passing a shelf with their products on it, those familiar with the brand immediately recognize it – and those that aren’t are certainly drawn to it by the unique look. It’s easy to see why this brand has become hugely popular among pet owners.
So now it’s your turn — grab a sheet of paper and begin making a list of your brand assets. Are they coordinated? Do they reflect your company, brand and message in a positive and recognizable way?
If not, now is the time to get busy. Investing in your brand today will pay dividends for many years to come.
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July 21, 2010 by admin · 9 Comments
If you’ve heard me preach this once, you’ve heard it a hundred times — “work smarter, not harder.”
Today I’d like to share a practice that I recently started using; it’s one that I think will not only fit well into my favorite marketing mantra, but it will also help you create content in multiple modalities.
A few months’ back, I started using Skype — and I am now a huge fan. Skype enables you to make calls and video calls to other Skype users for free. And, if you choose to call regular land lines, there is a nominal rate per minute charged. Skype also has a very handy instant messaging function.
What I’ve recently started doing is using my Skype account to phone in to Cinchcast.com to record short audio messages based on my past articles. I’ve done this in order to breathe new life into some of my archived blog posts.
Most of these audios are under three minutes – in fact, most are just over a minute each. The calls average me $.08 each — so we’re not talking about a huge expense. The audios are immediately available on the Cinchcast website — and I can easily download the MP3 files if I wanted to add an intro after the fact. If I choose to leave them as-is, I can quickly post a brief excerpt, and add an image to the audio.
Afterwards, I can push it to my Twitter and Facebook accounts, and notify my followers of my most recent content additions. The process takes just moments to do. Finally, CinchCast also offers a quick and handy embed code that allows me to drop these new audios into my blog, and includes the excerpt and the uploaded image. Now, how cool is that?
Now, you could stop right there — but there is more you can do!
Suppose you have downloaded the audio. Now, you can add that audio to a simple Powerpoint-slide presentation, and you’ve got the makings for a great video. Tools like OneTrueMedia and Animoto make this process a breeze to do, and both offer the ability to immediately upload your creation to YouTube.
Think about the possibilities here, folks. You can combine themed audios and compile them into products you can sell (perhaps on venues such as Fiverr). You can create audio autoresponder series, ecourses…the mind simple spins at the possibilities, no?
So, to recap — 1 article = 1 audio + 1 video + Unlimited Options = 1 savvy and successful marketer
I don’t know about you, but I simply can’t argue with that math.
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February 17, 2010 by admin · Leave a Comment
Fans of the popular Monty Python film, Monty Python & the Holy Grail will fondly recall the fearless Black Knight. Although supremely skilled in swordplay, he suffers from unchecked overconfidence and a staunch refusal ever to give up.
For those who may not be familiar, consider picking this up from your local video rental. You’ll find a brief overview of the scene I’m referring to here.
Wouldn’t it be nice to know you had the Black Knight, (or his digital-password equivalent) protecting your website?
The Dreaded Dictionary Attack
Today, even modest computer users can easily have as many as a dozen passwords to remember, and it can be difficult to manage. Despite this, resist the urge to use the same password for all of your accounts. Similarly, avoid using a word that would be especially simple to remember. Among the most common words used, according to the experts in Inc. Magazine, are “password and “password1.” Still others use a common date.
Unfortunately, these types of passwords are simply no match for a dictionary attack. Automated password-cracking tools can check more than a million password variations in 28 hours — imagine how quickly they could breach your website when you don’t fortify the gates properly.
None Shall Pass!
Passwords composed of random strings of upper and lower case letters, numbers and punctuation can usually withstand an attack, but they are hard to remember. Consider keeping a list of your passwords in a secure place (not next to the computer!), so that you can refer to them when needed.
Additional strategies that will help you create difficult-to-break passwords that are easy to remember include:
- Two words connected by a number can withstand many attacks.
- Take the first letter of each word in a phrase and add a number or symbol and a capital letter. or “Mary had a little lamb”: Mhall#72.
- Try strengthening an abbreviation by swapping a symbol or a number for each a or e in the abbreviation. “salesman” becomes “$@lesm@n.”
Follow these tips, and your adversaries will quickly move on for more vulnerable opponents.
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December 2, 2009 by admin · 2 Comments
Unless you’ve been living in a sandtrap, you’ve no doubt heard of Tiger Woods’ recently publicity nightmare involving his alleged infidelity.
While I am no golfer, (unless we’re talking Putt Putt), I did see a marketing lesson among the headlines. Only time will tell if Tiger can regain his “golden boy” status — but in the meantime, here’s a few reputation management tips you can garner to improve your own game:
Take responsibility right away. I really think that Tiger dropped the ball (I couldn’t resist) by not coming clean right away. There were too many things about the much-publicized car crash that just didn’t add up. Among them was my personal favorite — that Elin smashed in the back window of the vehicle in order to get Tiger out. Call me skeptical, but a much more likely scenario is that while she may have gotten him out of the car, Elin took a “slice” out of Tiger in the process…back window be damned.
Tiger has enjoyed years of fame, and millions of dollars from his talents. Sponsorships account for more than a small portion of his income each year — and those sponsors count on the celebrity cache of Tiger’s brand to help sell their products. In addition, Tiger’s style and personality have won many new fans for the game — including throngs of young fans who look up to him as a role model. True, he’s only human; but for those whom society has placed on a pedestal — and are richly rewarded as a result — shouldn’t they be held accountable for their actions, just as anyone else would?
Give sincere, heartfelt apologies. In this instance, you can’t settle for par. Family should obviously come first. Then, reach out to your fan base, and extend them an apology for your behavior. Finally, look toward those sponsors whose brands may have suffered as a result of your actions. They may drop you, and that is certainly their prerogative. Be that as it may, they are no less deserving of an apology.
Rebuild your image. Just as a caddy would advise you on how best to make that perfect shot, you must surround yourself with people, products and services that can help restore your good name. Tiger must demonstrate that he is committed to his family, and intends to put an end to his philandering. The status of his marriage is still uncertain — however, he has children that will be directly impacted by his actions. Making his wife and children his first priority will earn him support among his fan base. They won’t immediately forgive him, but they will be willing to do so in time.
Many celebrity athletes have been disgraced at one time or another, (names like Michael Vick, Pete Rose, and Tanya Harding come to mind), and while not all of them have recovered, some of them have. Michael Vick’s highly publicized dog fighting ring sent shockwaves through the NFL, and incited both fans and non-fans alike. However, in a very controversial move, the NFL allowed Vick back in. He is currently the quarterback for the Philadelphia Eagles.
In golf, business and in life, the same rules apply. If you make a mistake, the best thing to do is get out in front of the situation and take responsibility. Apologize when you make a mistake, and make sure the apology is sincere. Finally, take steps to prevent any reocurence of the mistake, and work to win back trust and support.
Hopefully Tiger will emerge from this situation a better man. In the end, strength of character will trump athletic ability.
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November 22, 2009 by admin · Leave a Comment
Coming in at #31, this video from dekepod features the Brush Tool. The modest brush tool is one of the deepest, most versatile tools in Photoshop. Its not only a terrific painting tool, but it is also invaluable for masking, as Deke demonstrates in this weeks Photoshop Top 40 Countdown episode.
Featured in this video: Adobe Photoshop


